Continuing from the Cre8 conference, AMC is pleased to offer a follow-up workshop for church and business leaders on Business Excellence...

• Why do this course

• Introducing our Presenter

• What is Business Excellence

• What will the Workshops include?

• What will be the Benefits?

• Endorsements

• Registration

Why do this course?

You will improve the value you deliver to your clients, quality will go up,
costs will come down and stress levels will be reduced.

Business Leaders who have used this course content have...

• made quantum leaps in capturing corporate memory

• improved the good will value of their company or organisation

• gained efficiency and productivity through enhanced systems thinking

• better understood and implemented their purpose and feedback

• learnt how to work ON the business as distinct from working IN the business

• reduced waste through reduction of variables

• improved emotional engagement of staff.

If you haven't already engaged this cutting edge yet thoroughly tested and proven leadership understanding, or if you are in need of a refresher, then here is your opportunity:

The introductory session will demonstrate
the scope and value of the full course.

Registration for the full course is available now
or on completion of the introductory session.

Introducing our Presenter, Rob Palmer

Rob served in Telecommunications for 40 years. He has broad experience in engineering, training, marketing, sales and general management and returned to formal education mid-life.

In 1988 Rob discovered the leadership philosophy of Dr. Edwards Deming and set about applying it as a Regional Manager of Telecom Business Services. Staff morale and customer satisfaction improved dramatically while costs decreased. He successfully applied the same philosophy as a Telstra National General Manager.

Since then Rob has assisted some 300 Primary and Secondary schools, 40 Councils and 400 businesses to apply the “Enterprise Excellence” philosophy. A significant number of these enterprises have been recognised in the Australian Business Excellence Awards. Rob has been a member of NewHope Baptist for over 40 years.

What is Business Excellence?

Business Excellence is a leadership philosophy and methodology based on universal principles starting with Jesus' central principles to:

• love God

• love and serve others.

In a nutshell it means “leading and managing by asking questions based on universal principles to change conversations.”

Universal biblical principles always have consequences attached:

• positive if the conversations are aligned

• negative if the conversations are not aligned.

Three types of conversations are proposed:

• self talk

• talk with other stakeholders in the enterprise, and

• allowing the systems and processes to speak through use of data.

Business Excellence proposes that as well as working "in the system" to achieve goals and targets, leaders and staff must allocate time to work "on the system".

There is no short cut, it takes commitment, effort and persistence to take conversations with yourself, other shareholders and the system to universal principles. However Jesus called us friends in Kingdom building with that relationship in place. It makes for an exciting journey and dramatically reduces stress levels compared to those flowing from traditional leadership philosophies.

What will the Workshops include?

• the Wellbeing and Improvement Models

• universal principles for individuals and enterprises

• mapping the Business Excellence journey

• people come first, customers second – Emotional Engagement

• systems thinking and the value adding chain

• statistical thinking

• changing the conversations with yourself, others and the system

• leading the transformation.

What will be the Benefits?

• you will build your capability to understand and live Business Excellence Principles

• commit to understanding and improving the whole system

• self-assess the current state of your enterprise against universal principles

• improve using the  ‘Plan-Do-Study-Act’  process and associated tools

• capture the Enterprise Memory.

This leads to improving the value you deliver to the people you serve, your clients. Quality will go up, costs will come down and stress will be reduced!

Endorsements

Allan Demond, Senior Pastor NewHope Baptist Church

Virtually all of our people want to behave and contribute with "excellence" - so what gets in the way? More often than anything else it is the "system"; the interlocking pieces of process, relationships, foundational principles, inputs, outputs, measures, targets, etc. Rob Palmer’s teaching on sustainable excellence helped us sort out the confusion and develop good culture that empowers people and enables our mission. I highly recommend his workshops.

Murray Baird, Chairman, Moores Legal

I am pleased to commend the Australian Business Excellence Framework as a basis for organising a business enterprise. Under the guidance of Rob Palmer, Moores Legal has applied the principals of business excellence and found them to be a sound basis for a business organisation.

Registration

• for introductory session Thu 3 DEC at 6pm @ $55pp including meal

• numbers limited to 15

• street parking readily available after business hours

• book early to reserve your place: latest RSVP Mon 30 Nov.

Payment on-line

Introductory Session $55 pp:

Workshop Series: Business Rate $1890 pp:

Workshop Series: Multiple Business Rate $1500 pp:

Workshop Series: Not For Profit Rate $1200 pp:

For more information please contact:

AMC office
(03) 9816-7114

info@marketplaceconnections.com

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